SHIPPING & RETURNS
We offer local and international delivery with DHL from our warehouse in Mina Jebel Ali, Dubai.
We aim to get your order processed and dispatched within one business day.
Orders placed before 1pm will be processed the same day.
For any mistakes made, you can self-cancel your order within 30 minutes of placing your order.
UAE DELIVERY DETAILS
United Arab Emirates
Standard Shipping: 1-2 working days from 20 Dhs
FREE on orders over 250 Dhs
WORLDWIDE SHIPPING
Standard Delivery: 2-5 working days from 100 Dhs.
FREE on orders over 500 DHS
Valid for the following countries: Bahrain (BH), Egypt (EG), Jordan (JO), Kuwait (KW), Lebanon (LB), Oman (OM), Qatar (QA), and Saudi Arabia (SA).
Or visit on your local site if you're in USA, UK, Canada, Australia & New Zealand.
For free shipping offers in Europe please visit our international website
Tax & Duties
Please note, there is a Delivered Duty Paid cost of 100 DHS per order.
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.
To request a refund, please fill out our returns form and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.
